[Resolved] Reg Organizer and antivirus false positive (PUP.Optional.RegOrganizer)
On July 23, 2018, the antivirus vendor finally released an official response, which noted that this is a false positive and that in the next update, Reg Organizer will be removed from the database.
On July 22, 2018, we contacted the antivirus vendor to find out why our program was considered as an unwanted program by their antivirus system. We are yet to receive a detailed response. For now, they could only give an automated message that the program must have been added to the database because it meets one or more criteria for unwanted programs.
On July 20, 2018, our users started contacting us with complaints that a particular antivirus program was removing Reg Organizer and all its data from the user’s computer. This was despite the fact that our program has been used efficiently for many years, even before the antivirus system came into existence.
After investigations, we found out that this antivirus indeed recognizes Reg Organizer as a “potentially unwanted program” and removes it from the system along with utility-related user data. So, it turns out that the antivirus system decides for the user which programs he needs and which ones he does not need.
Jul 26, 2018, Chemtable Software
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